gavel Section 14 DPDP Act 2023 Statutory Desk

Grievance Redressal Desk

In accordance with Section 14 of India's Digital Personal Data Protection Act, 2023, ApnaRooms provides a transparent mechanism for Data Principals to lodge privacy concerns, request data correction/erasure, or report data processing grievances.

badge Grievance Officer

Ankit Kumar

Designation: Data Fiduciary Representative & Grievance Officer

Platform: ApnaRooms (apnarooms.in)

Address: Phagwara, Punjab 144411, India

Official Email:
grievance@apnarooms.in / privacy@apnarooms.in

Statutory SLA:
Acknowledgment in 24 hours.
Final Resolution within 7 business days.

account_balance Escalation to DPBI

Under Section 14(3) of the DPDP Act 2023, if you do not receive a response within 7 business days or are unsatisfied with the resolution provided by our Grievance Officer, you have the statutory right to escalate your complaint directly to the Data Protection Board of India (DPBI).

schema 4-Step Grievance Resolution Workflow

Step 1

Submission

Lodge your privacy concern via the form below or by emailing grievance@apnarooms.in.

Step 2

Acknowledgment

Receive a unique Grievance Ticket ID within 24 hours of submission.

Step 3

Data Audit

Data Fiduciary reviews system logs, verification records, or consent tokens.

Step 4

Resolution

Written confirmation of correction, erasure, or action taken sent within 7 business days.

edit_document Lodge a Privacy Grievance

Fill in your registered tenant details to initiate a formal grievance ticket.

Full Name *

Registered Email *

Phone Number *

Grievance Type *

Grievance Details *

I declare that the information provided in this grievance request is truthful and accurate to the best of my knowledge under the DPDP Act 2023.